Merchandiser and Account Coordinator

About the Role: 

We are seeking a dynamic and detail-oriented KFC Merchandiser and Account Coordinator to oversee and optimize all menu touchpoints, including kiosks, online ordering, and delivery services. This role is crucial in ensuring a seamless customer experience across all platforms and maintaining effective communication with external account managers and vendors.

Key Responsibilities: 

• Window execution: Fully responsible for the correct execution of the new product launches, promotions and coordination with internal teams and external vendors. 

• Menu Management: Oversee the presentation and accuracy of menu items across the different channels: Tills, kiosks, online ordering platforms, and delivery services. 

• Performance Monitoring: Track and analyze key performance metrics such as Menu conversion rate, products sales performance VS forecast, customers OSAT through the different ordering channels, order accuracy and commercial KPI’s. 

• Collaboration: Work closely with external account managers to ensure alignment and execution of merchandising strategies. 

• Communication: Serve as the primary point of contact between KFC and external account managers for menu related queries, ensuring clear and effective communication. 

• Optimization: Continuously improve the customer experience by optimizing menu layouts, updating promotions, and ensuring consistency across all touchpoints. 

• Problem-Solving: Address, coordinate and resolve any issues related to menu presentation, order accuracy, and customer feedback. 

• Market research : Implement market research findings, new trends or benchmark activities, test and evaluate new menu layouts against defined success criteria. 

Qualifications: 

• Proven experience in merchandising, preferably in the food and beverage industry. 

• Strong analytical skills and attention to detail. 

• Excellent communication and interpersonal skills. (Dutch is a plus) 

• Ability to work collaboratively with internal teams and external partners. 

• Proficiency in using digital platforms and tools for menu management and performance tracking 

Why Collins Foods? 
At Collins Foods, you’ll join a close-knit team where collaboration and passion for results are key to success. You will have the chance to work for an iconic global brand in a highly dynamic international setting, with plenty of autonomy in your role. We offer excellent employment conditions, including: 

• An attractive salary based on your qualifications and experience. 

• Performance-based bonus arrangement. 

• Share award after one year of permanent employment. 

• 25 vacation days + 2 additional fixed days off per year (full-time). 

• Extensive pension plan. 

• 8% holiday allowance. 

• Flexible work-from-home options to support a healthy work-life balance. 

• Personal training budget for your professional development. 

• Discounts on your sports subscription and fresh fruit at the office. 

• Fun team-building activities, parties, and social events. 

About Collins Foods: 
Collins Foods is the largest franchisee, franchisor, and brand owner for Kentucky Fried Chicken (KFC) in the Netherlands and Germany. With 62 restaurants in the Netherlands and 16 in Germany, we have ambitious plans for healthy growth in the years to come. Our European headquarters in Amsterdam serves as the central hub for managing our operations, supporting over 2500 colleagues across the region. 

Are You Ready to Make an Impact? 
If you’re excited by the opportunity to contribute to a fast-growing, dynamic company, we want to hear from you. Please send your application today! Don’t forget to follow us on LinkedIn to learn more about life at Collins Foods and KFC Netherlands!